INFORMATION
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ORDER PROCESS Here’s how your order with Starsounds Music works:
- You request a production slot so that we can find a suitable period for your mix production together. (especially if your mix is to be produced in the period between September and December, as there is usually a very high workload here). To do this, click on the “Reserve slot” button on our website and fill out the contact form provided here. Afterwards we will contact you immediately by mail and coordinate a suitable slot with you.
- We have clarified the appropriate production slot via email and informed you of your production start date. Now all necessary information must be received by us at least one day before the start of production. This is once a completed order form to be found under the button “Order Mix” (here all relevant information about the respective team is requested) as well as a completed countsheet. The countsheet must be filled out in our Excel template and in English! You can download the template here. In this template you will also find an example of how the countsheet should ideally be filled out. You can easily upload the countsheet in the order form.
- After submitting the form, we will check all the information and contact you immediately to either confirm it and inform you about the start of production or let you know what we are still missing.
- On your delivery date you will receive your mix by mail including your proof of license document.
- We look forward to your feedback, and then adjust the mix according to your wishes.
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PACKS X MIXES + (5) MIXES
- From an order of 5 mixes we offer you a discount on the entire order:
- From 5 Mixes 5%
- From 10 Mixes 10%
- (Excluded from the discounts are cover song licenses)
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CHANGES - Depending on your Mix Package, a certain number of change sessions are free of charge. A session lasts for a maximum of one hour. Changes outside your free number will be charged at €45 per session. It may take up to 2 weeks for the changes to be implemented. Express changes cost 50€ extra. An updated countsheet must be submitted for all changes. Please be as detailed as possible.
- From 3 Mixes 5%
- From 5 Mixes 10%
- (Excluded from the discounts are cover song licenses)
Song changes (except cover songs)
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SONG SELECTION
- You can explicitly request up to 5 songs for your mix. If you don’t have any suggestions or only a few, we will choose the appropriate songs for your mix.Songs can only be selected from the following website:Song selection:
www.songsforcheer.comwww.powermusictrax.com
www.unleashthebeats.com
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EXPRESS DELIVERY - For each mix we offer express delivery. However, express deliveries are not possible at all times and must be requested in advance.
2 weeks
For a delivery shortening to 2 weeks there is an additional cost of 75€.1 week
For shortening the delivery to 1 week, there will be an additional cost of 150€.
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REFUND & CANCELATION
- Mixes are not eligible for reimbursement.
- Cancellation is not possible after the start of production! You will be informed by us in writing about the start of production.
- We reserve the right to cancel orders at our discretion. If your order is cancelled, you will be notified by us. If we cancel your order, refunds will be issued on a situational basis.
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LICENSE TERMS - By ordering a mix from STARSOUNDS, you agree to the license terms. An individual license verification document will be sent to you upon delivery of the mix.
- When you order music from STARSOUNDS, you agree that neither you nor anyone else will edit the licensed music you receive. If works outside of STARSOUNDS are changed anyway, your license for your mix will expire and no longer be USA Cheer compliant.
- Licenses are only valid for the season in which the respective mix was purchased. One season lasts from September to August the following year. STARSOUNDS reserves the right to adjust our season for international customers based on their respective competition calendar.
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RE-LISENSING
- If you want to re-license a mix from a previous season, this costs a one-time fee of 100€. If you have cover songs in your mix, they will be charged additionally with 20€ per song.
- We also offer to re-license the mix of the previous season and adapt the sound effects to a new routine. There is a charge of €100 for the new license and €135 for the changes.